Question 1

How quickly can you provision a dedicated server?

Accepted Answer

We typically have dedicated servers ready within 24-48 hours of order confirmation. For standard configurations, we maintain stock that allows even faster deployment. If you need custom hardware specifications, this might take 3-5 business days depending on component availability.

In urgent situations, we can often prioritize deployment. Just let our team know your timeline requirements when ordering.

Question 2

What level of support do you provide for dedicated server customers?

Accepted Answer

Dedicated server customers receive our premium support package as standard. This includes 24/7 hardware monitoring and emergency response for critical issues, with a guaranteed 15-minute initial response time. Proactive notification of potential hardware failures is also included.

Our technicians can assist with operating system issues, control panel configuration, and basic application troubleshooting. We also offer management add-ons if you prefer us to handle routine maintenance tasks like security patching, backups, and system optimization.

Question 3

How does billing work for your cloud server platform?

Accepted Answer

Our cloud platform uses a straightforward hourly billing model with no hidden costs. You are charged only for the resources you actively use, including CPU, RAM, storage, and bandwidth.

We provide real-time usage dashboards so you can monitor costs as they accumulate. For budget certainty, you can set spending caps or opt for reserved resource plans offering discounted rates for longer commitments.

Monthly invoices break down all charges by resource type and server instance. This gives you complete transparency into your infrastructure costs.

Question 4

Can I move my existing virtual machines to your cloud platform?

Accepted Answer

Yes, we support seamless migration of virtual machines from most major platforms. These include VMware, Hyper-V, and other KVM-based clouds. Our migration tool allows for direct import of your VM images with minimal downtime.

For complex environments, our technical team offers assisted migrations where we will help plan and execute the transfer of your workloads. We can also advise on any necessary configuration changes to optimize performance in our environment. Most migrations complete within hours, not days.

Question 5

What operating systems do you support on your VPS platform?

Accepted Answer

We support a comprehensive range of operating systems on our VPS platform. For Linux users, we offer the latest versions of Ubuntu, CentOS, Debian, and Rocky Linux. Windows users can choose from Windows Server 2019, 2022, or Windows 11 VPS options, with appropriate licensing included.

All operating systems are deployed from regularly updated templates. This ensures you start with the latest security patches. Custom ISO installation is also available if you need a specific distribution or configuration. We are happy to discuss your specific OS requirements.

Question 6

How are resources allocated on your VPS platform, and will other customers impact my performance?

Accepted Answer

Unlike many budget VPS providers, we implement strict resource isolation on our platform. Each VPS receives guaranteed CPU cores, memory, and disk I/O allocations that cannot be stolen by neighboring systems.

We use KVM virtualization technology which provides hardware-level isolation between virtual machines. Our host servers are carefully provisioned to maintain a healthy resource buffer, typically running at no more than 70% capacity.

This conservative approach ensures consistent performance even during peak usage periods. System monitoring tools in your control panel let you verify that you're receiving your full resource allocation at all times.

Question 7

What's included in your website hosting packages?

Accepted Answer

Our website hosting packages provide everything needed for a professional online presence. All plans include unlimited email accounts with spam filtering, daily automated backups with 30-day retention, and a user-friendly control panel. One-click installation is available for over 100 popular applications like WordPress, Joomla, and Magento.

SSL certificates are provided at no extra cost, along with a global CDN to accelerate your content delivery worldwide. Databases, subdomains, and FTP accounts are all unlimited across our packages.

The primary differences between our tiers relate to storage space, processing power allocation, and the number of websites you can host.

Question 8

Do you assist with website migrations from other hosting companies?

Accepted Answer

We handle the entire website migration process at no additional cost. Our technical team will transfer all your website files, databases, email accounts, and domain configurations from your previous host.

We have successfully migrated thousands of websites from every major hosting company and platform. The process is designed to eliminate downtime; your site remains live on the old host until we complete thorough testing on our servers.

Most migrations complete within 24-48 hours, after which we will help you update your domain name settings. We also provide post-migration support to address any configuration issues that might arise.

Question 9

How does your Anti-DDoS protection handle large-scale attacks?

Accepted Answer

Our multi-layered Anti-DDoS system is built to withstand even the largest attacks. It maintains service availability during attacks. The first layer uses globally distributed scrubbing centers with over 10 Tbps of mitigation capacity.

When an attack is detected, traffic is automatically rerouted through these centers. Sophisticated filtering removes malicious packets there. For application-layer attacks, our behavioral analysis engine distinguishes legitimate users from bots by evaluating hundreds of connection attributes.

During massive attacks, we implement additional protective measures like geographic traffic filtering and connection rate limiting. These are based on your typical traffic patterns. Throughout any attack, our security team actively monitors and adjusts defenses to minimize impact on legitimate users.

Question 10

Can I see reports about DDoS attacks that have been mitigated?

Accepted Answer

Comprehensive attack reporting is a standard feature of our Anti-DDoS service. Through your security dashboard, you can access detailed information about detected and mitigated threats, including attack vectors, duration, volume, source IPs, and geographical origins.

For significant incidents, our system generates automated attack notifications via email and SMS. Monthly security summaries provide trend analysis and offer recommendations for improving your security posture.

Our enterprise customers receive additional reporting features, including API access to raw attack data for integration with their SIEM systems. All reports are retained for 12 months to help identify patterns and persistent threats.