Refund Policy

REFUND POLICY

Effective Date: May 10, 2025

This Refund Policy (“Policy”) outlines the terms and conditions under which refunds, if any, may be issued for services provided by HostifyX (“we,” “us,” or “our”). Our services include, but are not limited to, server rental, cloud server, Virtual Private Server (VPS) hosting, website hosting, and network security services (collectively, the “Services”).

By subscribing to or using any of our Services, you expressly acknowledge that you have read, understood, and agree to be bound by this Refund Policy, in conjunction with our Terms of Service, Privacy Policy, and Acceptable Use Policy. It is your sole responsibility to thoroughly review this Policy prior to making any payment.

1. GENERAL POLICY ON PAYMENTS

1.1. All payments made for Services are strictly non-refundable. As our Services involve the immediate provisioning and allocation of dedicated or virtualized resources upon payment, along with associated setup and operational costs, we generally do not offer refunds for any reason, including but not limited to, service cancellation, termination, or dissatisfaction.

1.2. You are solely responsible for selecting the appropriate service plan and for understanding all associated costs and terms prior to making a purchase.

2. NON-REFUNDABLE ITEMS AND SERVICES

The following items and services are expressly non-refundable under all circumstances:

• Setup Fees: Any initial setup fees or activation charges for new services.
• Domain Name Registrations/Transfers/Renewals: All fees related to domain name registration, transfer, or renewal services are final.
• Software Licenses: Fees for any third-party software licenses, operating systems, control panels, or add-ons purchased through or facilitated by HostifyX.
• SSL Certificates: All fees for SSL certificates once issued.
• Service Renewals: Payments for service renewals, whether manual or automatic. It is your sole responsibility to manage your renewal preferences and cancel services before the renewal date if you do not wish to continue.
• Partial Usage of Pre-Paid Periods: No refunds or pro-rata refunds will be issued for any unused portion of a service period (e.g., remaining days/months of a monthly, quarterly, or annual subscription) if the service is cancelled by you or terminated by HostifyX for any reason.
• Services Terminated Due to Policy Violations: No refunds will be issued for services terminated by HostifyX due to your violation of our Terms of Service, Acceptable Use Policy, or any other applicable policy. This includes, but is not limited to, violations related to illegal activities, spamming, abuse, or non-payment.
• Over-Usage Charges: Any charges incurred due to exceeding resource limits (e.g., bandwidth overage, storage overage) are non-refundable.
• Administrative Fees: Any administrative fees, late payment fees, or fees for additional services (e.g., dedicated IP addresses, managed support, data recovery attempts) are non-refundable.

3. EXTREMELY LIMITED EXCEPTIONS (AT HostifyX’S SOLE DISCRETION)

In exceptionally rare circumstances, HostifyX may, at its sole and absolute discretion, consider a refund only if all of the following stringent conditions are met:

• 3.1. Fundamental Failure by HostifyX: The refund request must pertain to a demonstrably material failure by HostifyX to provide the core hosting service (i.e., actual server unavailability preventing basic service functionality, not merely performance degradation or intermittent access) for an extended and continuous period exceeding seven (7) consecutive days, directly caused by HostifyX’s verifiable fault, and despite HostifyX’s diligent efforts, we are unable to remedy the fundamental failure within a reasonable timeframe after being notified by you.
• 3.2. New Customer, Specific Service: The refund request must be from a new Customer and pertain solely to the initial subscription period of a specific, pre-approved core hosting service (e.g., a standard shared hosting plan or a specified VPS plan), and not apply to any dedicated servers, custom solutions, or add-on services.
• 3.3. Timely Written Request: A written refund request must be submitted to HostifyX’s support department within forty-eight (48) hours of the verifiable start of the fundamental failure as described in 3.1, accompanied by clear and documented evidence of such failure.
• 3.4. No Violation: Your account must be in good standing and must not have violated our Terms of Service, Acceptable Use Policy, or any other policy at any point leading up to or during the period of the alleged fundamental failure.
• 3.5. Verification by HostifyX: The alleged fundamental failure must be independently verified and confirmed by HostifyX’s technical team.
• 3.6. Service Exclusions: This exception expressly excludes any failures or performance issues caused by:
  • Your actions, configurations, software, content, or third-party applications.
  • Force majeure events (e.g., natural disasters, acts of war, government actions, power outages beyond our control).
  • Scheduled maintenance or emergency maintenance as described in our Terms of Service.
  • Denial of Service (DoS/DDoS) attacks or other malicious activities targeting your service or our network.
  • Issues with upstream providers, internet backbone providers, or third-party software/hardware not directly managed by HostifyX.

4. REFUND PROCESS (IF AN EXCEPTION IS CONSIDERED)

4.1. All refund requests must be submitted in writing to HostifyX’s billing department via the designated support portal.

4.2. HostifyX will review eligible refund requests at its sole discretion. If a refund is approved under the extremely limited conditions outlined in Section 3, the refunded amount will be calculated on a strict pro-rata basis for the unused portion of the service period directly impacted by the fundamental failure, after deducting any and all setup fees, administrative charges, and any utilized resources.

4.3. Refunds will only be issued to the original payment method used for the transaction. HostifyX is not responsible for any delays in the refund process due to the customer’s bank or payment processor.

5. SERVICE LEVEL AGREEMENT (SLA) CREDITS VS. REFUNDS

5.1. Issues related to service performance, availability, or uptime guarantees are exclusively governed by our Service Level Agreement (SLA), which is incorporated by reference into our Terms of Service. 5.2. The SLA specifies the sole and exclusive remedies for any failure to meet performance commitments, which are typically in the form of service credits applied to your HostifyX account. Service credits issued under the SLA are not convertible to cash refunds and have no monetary value outside of your HostifyX account.

6. CHARGEBACKS

6.1. Initiating a chargeback or dispute with your bank or payment provider without first contacting HostifyX to attempt a resolution is a direct violation of these Terms and our policies.

6.2. In the event of a chargeback, HostifyX reserves the right to immediately suspend or terminate all of your Services and your account without notice. All associated data may be irrevocably deleted, and any outstanding balances will remain due. A chargeback may result in a permanent ban from using HostifyX’s Services in the future.

7. POLICY AMENDMENTS

HostifyX reserves the right to modify or update this Refund Policy at any time, without prior notice. Any revisions will be effective immediately upon ¹ their posting on our website. The “Effective Date” at the top of this Policy will indicate the latest revision. Your continued use of our Services after the effective date of any modifications constitutes your acceptance of the upda ² ted Policy. It is your sole responsibility to regularly review this Policy for any changes.  

8. CONTACT US

For any questions or concerns regarding this Refund Policy, please contact our billing department via our designated support portal.